POLICIES

1. Groomers are not allowed to go into the clients' homes to get the pet for the grooming service. As the service is provided in our vans, clients need to handover their pets to the groomers outside their homes.

2. Clients are not allowed to go into the van unless prior approval from the groomer.

3. Pet owners need to disclose information about their pet's behavior, as they may need to take medication prior to the grooming service as prescribed by a vet. Failing to provide this information when booking the appointment, a cancellation fee will be charged if the grooming session cannot be performed due to the pet's behavior.

4. Pet owners need to disclose information about the health and condition of their pets, as a waiver may be required prior to the grooming service.

5. Grooming services will not be provided to pets with lice. This information needs to be disclosed by pet owners at the time of the booking and failing to do that, a cancellation fee will be charged.

6. Pet owners need to disclose the actual condition of their pets in order to price the service accurately (e.g. pet without grooming for many months, which may impact the time and price expected to complete the full service).

7. When booking an appointment; please expect us at your place between half an hour earlier/later due to weather conditions, road conditions, traffic, prior appointments, etc. The times given are estimated times for arrival.

8.Grooming Policy
Dematting Policy:
We prioritize the comfort and well-being of your pet. We do not offer extensive dematting services. If extreme matting is present, we will notify you, and the only option will be to shave the pet for their comfort, not for aesthetic purposes.
Behavior and Coat Condition Fees:
Additional charges may apply if your pet's behavior, coat condition, or unexpected circumstances require extra time or resources during the grooming process. All prices are subject to change based on these factors.

9. No-Show and Cancellation Policy
No-Show Fee:
A fee of 50% of the grooming cost will be charged for missed appointments without prior notice. Future appointments cannot be scheduled until this fee is paid.
Late Arrivals:
Punctuality is crucial for our mobile grooming service. Late drop-off s or pick-ups cannot be accommodated due to our tight schedule.

10. Liability and Indemnity
Injury and Illness:
While we take every precaution to ensure your pet's safety and comfort, you acknowledge that grooming involves inherent risks, including minor nicks, stress, or allergic reactions to products. You agree not to hold DC Grooming Ltd. liable for any such incidents unless caused by gross negligence.
Pet Behavior:
You are responsible for disclosing any behavioral issues or medical conditions that may affect the grooming process. DC Grooming Ltd. is not responsible for injuries caused by your pet’s behavior.

Appointment Scheduling Disclaimer

At DC Grooming, we strive to provide our clients with the best possible service and accommodate your preferred appointment dates and times to the best of our ability. However, we want to inform you about our scheduling process and potential challenges that may arise.

Advanced Booking: We encourage clients to schedule appointments well in advance to secure their preferred dates and times. We understand that planning ahead is important to you.
No Specific Date or Time Guarantee: While we make every effort to honor your requested appointment date and time, we want to clarify that we cannot always guarantee specific dates and times due to unforeseen circumstances. These circumstances may include, but are not limited to:
1. Weather Conditions: Extreme weather conditions, such as heavy rain/snow, storms, or unsafe road conditions, may affect our scheduling and the safety of our staff.
2. Groomer Availability: Our groomers are dedicated professionals, but unforeseen situations such as illness or emergencies may occasionally impact their availability.
3. Logistics: Scheduling logistics may change due to unforeseen factors beyond our control, such as unexpected delays or technical issues with the vans.
Flexibility and Communication: We value your business and strive to provide you with the best grooming services. In the event that we need to adjust your appointment, we will make every effort to communicate with you promptly. Your understanding and flexibility during such situations are greatly appreciated.
Rescheduling: If a change in your appointment is necessary, we will work closely with you to find a suitable alternative date and time that accommodates your schedule.
Your Satisfaction Matters: Your satisfaction with our services remains our top priority. We are committed to providing the highest level of care and convenience possible, and we appreciate your trust in us.

We thank you for choosing DC Grooming Ltd. for your pet grooming needs and for understanding the potential challenges associated with scheduling. If you have any questions or concerns about our scheduling process, please do not hesitate to reach out to us.